OR25374 (JS) - Initial Contact Worker

Posted 4 hours 21 minutes ago by Carrington Blake Recruitment

£80,000 - £100,000 Annual
Permanent
Not Specified
Other
Kent, Bromley, United Kingdom, BR1 1
Job Description

We are seeking a dynamic and skilled Initial Contact Worker to join the newly formed Front Hub team within Bromley's Adult Social Care. This role will support the Initial Contact Team in providing high-quality service and communication.

Key Responsibilities:

  • Handle inbound calls, providing clear and concise information

  • Work within a fast-paced environment to assess and triage referrals

  • Demonstrate a strong understanding of the Care Act 2014

  • Utilise LiquidLogic (LAS) to manage cases effectively

Requirements:

  • Previous experience in a local authority setting

  • Strong telephony and communication skills

  • Ability to work under pressure in a demanding role

  • Knowledge of the Care Act 2014