OR102597 - Colleague Experience Administrator

Purpose

Provide administrative and transactional HR support across the entire employee lifecycle, including Learning & Development, HR Administration, and Resourcing. Ensure accurate data processing and timely responses to queries in line with policy and legislation.

Key responsibilities and accountabilities

• Develop a wide understanding of the HR & OD Function and the end to end colleague journey, including policies, terms and conditions, practices and procedures.
• Deliver accurate and timely HR administration across all colleague lifecycle processes.
• Ensure all query responses and processing meets legislation, policy, procedure and SLA requirements.
• Process, maintain and store data and records, ensuring data integrity and GDPR compliance.
• Support Learning & Development activities.
• Assist with recruitment and onboarding administration.
• Triage and risk assess queries, signposting and escalating where required.
• Contribute to continuous improvement initiatives within HR processes including developing FAQ's on all areas allowing for consistency of advice.
• Feed ideas, observations and suggestions for improvements when they become apparent.
• Work with other areas across the HR & OD function and the wider Council to deliver organisational objectives.
• Share expertise and skills with others in the team.

Supplementary Accountabilities

• Support with any ad hoc projects as required by the business.

Decision making

• Be confident in giving accurate and timely responses on a range of HR queries.
• Works within established policies and procedures. Escalates complex issues to the Colleague Experience Lead.
• Manage a varied workload and demonstrate an ability to prioritise and meet regular deadlines.

Creativity and innovation

• Problem solving.
• Proactively make suggestions to improve processes and workflows. Insert elements of the job where creativity and innovation are required.

Qualifications

• Educated to GCSE level or equivalent (including English and Maths) - Essential

Knowledge and Experience

• Experience in HR administration or similar support role - Essential
• Understanding of HR policies, procedures, and employment legislation - Desirable
• Proficiency in HR systems and Microsoft Office applications - Desirable
• Strong attention to detail - Essential
• Good communicator and able to build and develop relationships with internal and external customers - Essential
• Able to work constructively as part of a team understanding and supporting others - Essential
• Able to handle sensitive information and maintain confidentiality - Essential
• Quick learner able to easily adapt to changing processes - Essential