Operations Team Leader-Life and Pensions-Donegal
Posted 21 hours 40 minutes ago by Sigmar Recruitment
My client a leading insurance business is looking to recruit an Operations Team Leader, for a contact centre who deal with customer queries within a regulated Life & Pensions environment.
About Your New EmployerMy client a leading insurance business is looking to recruit an Operations Team Leader, for a contact centre who deal with customer queries within a regulated Life & Pensions environment.
This is more than a people management role. You will play a key part in shaping the future success of the operation by building team capability and creating a supportive team environment where colleagues can learn, grow and perform at their best.
With a supportive culture, a strong emphasis on training and career progression, this is an excellent opportunity to join a well-established and growing company.
About Your New Job- You will be accountable for ensuring the team consistently delivers high-quality outcomes while meeting SLAs
- Monitor team performance against key performance indicators, service levels and quality standards
- You will play a key role in creating a high-performing, engaged and customer-focused culture
- Lead, motivate and develop a team of Customer Service Operations Specialists
- Conduct regular one-to-one meetings, coaching sessions and performance reviews
- Act as the first point of escalation for operational queries and team support.
- Identify quality trends, recurring errors and opportunities for improvement
- APA or QFA designation Institute of Bankers
- 2 Years Experience in an insurance, financial services or retail bank leading a customer service team
- Highly competitive salary with benefits, bonus and free gym onsite.
- Please note this role is fully onsite