Operations Supervisor

Operations Supervisor page is loaded Operations Supervisorlocations: Gillingham Bus Depottime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR031761 Operations Supervisor Location: Gillingham Company: ArrivaShift pattern: 5 days out of 7, rotational shift pattern, 40 hours per weekJoin Arriva and help keep our buses movingWe are looking for an Operations Supervisor to support the safe, efficient and customer-focused delivery of bus services at our Gillingham depot.This is a key role within the depot, acting as the first point of contact for drivers during daily operations. You will help ensure services run smoothly, manage operational issues as they arise, and support drivers to deliver excellent service to our customers.You'll work closely with drivers, engineering teams and depot management to ensure our network operates safely, efficiently and in line with Arriva's high standards. What you'll be doing As an Operations Supervisor, you will play a vital role in the day-to-day running of the depot. Your responsibilities will include: Supporting the daily operation of bus services, ensuring all duties are covered Acting as the first point of contact for drivers during operational shifts Allocating drivers and vehicles to services and managing resource requirements Responding to operational incidents such as collisions, passenger incidents or traffic disruptions Monitoring service performance and recording lost mileage Working with Engineering teams to ensure vehicle availability Investigating customer complaints and supporting service improvements Ensuring Health & Safety standards are maintained across the depot and network Supporting driver attendance, performance and development Maintaining accurate operational and payroll records Promoting a positive culture of safety, inclusion and teamwork What we're looking for We're looking for someone who can stay calm under pressure, communicate clearly and support drivers to deliver the best possible service.You'll ideally have: Experience in a supervisory or operational role Strong communication and people management skills Good IT skills and attention to detail A customer-focused mindset The ability to make decisions and solve problems quickly Knowledge of Health & Safety standards Experience working in a fast-paced operational environment Knowledge of the PCV or transport industry (desirable) Experience working with Trade Unions (desirable) A First Aid certificate or willingness to obtain oneYou should also be organized, resilient and flexible, with the ability to manage multiple priorities in a busy operational environment. What We Offer Competitive salary Structured training and development with clear career progression opportunities A supportive and inclusive working environment with a strong focus on leadership and accountability Competitive benefits package, including: Free bus travel for you and your family (or a nominee) Access to the Arriva Village for store discounts and exclusive offersAt Arriva, you'll be part of a team that helps keep communities connected. We are committed to creating an inclusive workplace where everyone feels valued, respected and supported to succeed. (blob:)