Operations Station Manager - Cargo (LON)
Posted 10 hours 40 minutes ago by Delta Air Lines, Inc.
The Cargo Operations Manager provides leadership and oversight for all aspects of cargo operations, ensuring the safe, secure, and efficient movement of cargo while delivering industry-leading service and operational performance. The role drives operational excellence through strong stakeholder partnerships, regulatory compliance, effective business partner management, cost management, and continuous improvement initiatives.
As Delta's cargo operations leader within the station or region, this position champions a culture of safety, accountability, teamwork, and innovation while enhancing operational performance, optimizing resource utilization, improving the customer experience, and supporting the long term success of Delta Cargo and the broader Delta operation.
The role is primarily responsible for supporting cargo operations across the UK and Ireland as part of the EMEIA Cargo team. In support of regional priorities and business needs, the position may also provide leadership, operational support, and project assistance across other stations within the EMEIA region. Regular business travel is required, including visits to regional stations, participation in operational reviews, customer engagements, and attendance at meetings, conferences, and leadership events at Delta headquarters in the United States.
Key Responsibilities Operational Leadership & Stakeholder Management- Lead the safe, secure, compliant, and efficient execution of cargo operations, ensuring operational excellence across all cargo handling activities, service delivery, inventory control, and contingency response.
- Serve as Delta's primary operational liaison with business partners, customers, airport authorities, government agencies, and internal stakeholders, building collaborative relationships that support operational performance and customer service excellence.
- Represent Delta in operational reviews, customer engagements, audits, and industry forums, exercising sound judgment and professionalism in both routine and non-routine situations.
- Lead, coach, and develop operational teams and business partners by setting clear expectations, driving accountability, and fostering a culture of safety, teamwork, inclusion, innovation, and continuous improvement.
- Support employee development, performance management, succession planning, and the implementation of new processes, technologies, and operational initiatives.
- Promote Delta's commitment to safety by ensuring compliance with all applicable aviation, security, customs, dangerous goods, and company requirements.
- Lead operational audits, risk assessments, emergency response planning, and corrective action programs to maintain the highest standards of operational integrity.
- Drive continuous improvement initiatives that enhance safety, efficiency, service quality, and the customer experience.
- Monitor operational and financial performance through KPIs, service level agreements, quality metrics, and budget management, ensuring alignment with Delta's strategic objectives.
- Analyse performance trends and develop strategic and tactical plans that improve operational effectiveness, optimize resources, strengthen employee wellbeing, and drive cost efficiencies and sustainable business growth.