Operations MI Analyst: Drive Call Center Insights

A global investment bank is seeking an Operations MI Analyst in Birmingham to enhance decision-making through data analysis. The role requires strong analytical skills, proficiency in tools like Microsoft Excel, SQL, and Power BI, as well as a collaborative mindset. Responsibilities include analyzing operational data, producing MI reports and dashboards, and providing insights to stakeholders. Ideal candidates will have experience in similar analytical roles and the ability to communicate complex information clearly.