Operations MI Analyst: Data-Driven Call Centre Insights

A leading global financial services firm is seeking an Operations MI Analyst in Birmingham. The successful candidate will be responsible for delivering high-quality data analysis and reporting to enhance operational performance. Key duties include analyzing operational data, creating MI reports, and monitoring KPIs. Ideal candidates will have experience in financial services and proficiency in data analysis tools like Excel and SQL. This position offers a dynamic work environment focused on performance improvement.