Operations Manager, CX Excellence & People Development

ResultsCX is seeking a Manager, Operations in Cork, Ireland to lead Customer Service teams and ensure high-quality service delivery for client programs. You will coach Supervisors and front-line agents, manage performance, and align with company targets.

This role focuses on process improvement, staff development, and maintaining strong client relationships. You will operate as a key liaison for internal and external stakeholders, reviewing program results and driving initiatives to exceed