Operations Manager

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey
We're looking for a passionate, commercially minded andinspiring Food & Beverage Manager to lead our team at the award-winningHoliday Inn Blackpool!

OUR HOTEL

Welcome to Holiday Inn Blackpool; where exceptionalhospitality meets outstanding achievement!

Opened in May 2024, our modern 144-bedroom hotel has quicklyestablished itself as one of Blackpool's leading hospitality destinations.Proudly recognised as the No. 1 Holiday Inn across the UK & Ireland forguest experience in both 2024 and 2025, we've set incredibly high standardssince opening, and we're not stopping there!

We're also proud to be the first hotel in Blackpool toachieve the prestigious AA Four-Star Accreditation, recognising ourcommitment to exceptional quality, service and hospitality.

Located in the heart of Blackpool, our hotel is home to Platform9 Bar & Kitchen, our vibrant food and beverage destination welcominghotel guests, local residents and visitors alike. With an exciting all-daydining offering, contemporary menus and a growing reputation, there's afantastic opportunity to shape the future of our culinary experience.

As our Food & Beverage Manager, reporting directly to the Operations Manager, you'll take ownership of these operations, leading our team to deliver exceptional service, creating memorable guest experiences and driving the commercial success of our food and beverage business.
This is your opportunity to take ownership of a diverse and exciting operation, inspire a talented team and play a key role in shaping the future of our hotel.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE MANAGER AT OUR HOTEL

What you'll be doing

1. Leading from the front - Inspire, coach and develop a high-performing food & beverage team, creating a positive, inclusive and engaging environment where everyone can succeed.
2. Delivering exceptional guest experiences - Champion outstanding servicestandards across all food and beverage outlets, ensuring every guest receives a warm welcome and memorable experience.
3. Driving commercial success - Take ownership of departmental performance, maximising revenue opportunities, managing costs and identifying ways to grow profitability.
4. Creating operational excellence - Oversee the day-to-day running of Platform 9Bar & Kitchen, breakfast, room service and conference and eventsoperations, ensuring consistently high standards, operational efficiencyand a seamless guest experience.
5. Developing our people - Lead recruitment, induction, training and performancedevelopment, building a confident, capable and motivated team.
6. Managing financial performance - Monitor payroll, stock control, purchasing andwaste management, using performance data to make informed commercialdecisions.
7. Championing standards and compliance - Maintain the highest standards of foodsafety, licensing, health and safety and brand compliance across all areasof the operation.
8. Building strong relationships - Work collaboratively with the kitchen, salesand marketing and wider hotel leadership teams to deliver successfulevents, promotions and exceptional guest experiences.

WHAT WE NEED FROM YOU

• Provenexperience in a Food & Beverage management role within a qualityhotel, restaurant or similar hospitality environment.
• Apassionate and hands-on leader who enjoys developing people and bringingout the best in their team.
• Strongcommercial awareness, with experience of managing budgets, controllingcosts and achieving revenue targets.
• Agenuine passion for hospitality, with a commitment to deliveringoutstanding guest experiences.
• Excellentcommunication, organisational and problem-solving skills, with theconfidence to make decisions in a fast-paced environment.
• Experienceof managing multiple food and beverage outlets or diverse hospitalityoperations.
• Asound understanding of food safety, licensing requirements and health andsafety legislation.
• Theability to balance operational demands with strategic thinking, alwayslooking for opportunities to improve.
• Apositive, energetic and approachable personality, with the flexibility towork evenings, weekends and public holidays when required.
• Mostimportantly, someone who genuinely cares about their people, takes pridein what they do and wants to make a difference.

We recognise that great leaders come from differentbackgrounds, and we welcome applications from individuals who can demonstratethe passion, skills and ambition to succeed in this role.

If you're an experienced Food & Beverage professionallooking for your next challenge and want to be part of an award-winning teamwith exciting opportunities ahead, we'd love to hear from you!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunitiesemployer. We believe in hiring a diverse workforce and sustaining an inclusive,people-first culture.

If you require any reasonable adjustments during ourrecruitment process, please let us know so we can support you.