Operations Manager

We are looking for an experienced and driven Operations Manager to join a growing financial services organisation based in Leeds/Wetherby. This is an excellent opportunity for a proactive leader who thrives in a fast-paced, regulated environment and is passionate about delivering operational excellence, improving processes, and leading high-performing teams.

As Operations Manager, you will oversee day-to-day operational activities, ensuring efficient service delivery, regulatory compliance, and continuous improvement across the business.

• Lead and develop the operations team, fostering a high-performance culture.
• Manage daily operational processes to ensure service standards and KPIs are consistently achieved.
• Identify and implement process improvements to enhance efficiency and customer outcomes.
• Monitor operational performance, producing management information and reports for senior stakeholders.
• Ensure compliance with FCA regulations, internal policies, and risk management procedures.
• Collaborate with departments including Compliance, Finance, Customer Services, and IT to deliver business objectives.
• Manage operational risks, escalating issues where appropriate and implementing corrective actions.
• Support business change initiatives, including system implementations and process transformation projects.
• Oversee resource planning and workforce management to meet business demands.
• Drive a culture of continuous improvement and exceptional customer service.

• Previous experience in an Operations Manager or Senior Operations role within financial services.
• Strong knowledge of working within a regulated environment (FCA experience desirable).
• Proven experience leading and developing teams.
• Excellent organisational and project management skills.
• Strong analytical and problem-solving abilities.
• Experience improving operational processes and delivering change.
• Outstanding communication and stakeholder management skills.
• Proficiency in Microsoft Office, particularly Excel, with experience using operational reporting tools.

we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.