Operations Manager

Operations Manager - Claimant Injury

Cardiff

I'm working with a successful law firm with an exceptional claimant focusses injury team who is looking to appoint an Operations Manager (Non Fee-Earning) to support the performance and day to day running.

This is a brilliant opportunity for someone with a legal background and operational management experience who enjoys improving processes, driving performance and supporting high performing teams.

You'll work closely with senior leadership to keep the department running efficiently, ensuring workflows, KPIs, service standards and resources are all operating at a high level.

What you'll be doing:

• Monitoring team performance, workflows and SLAs
• Producing KPI and management reports
• Supporting financial and operational performance
• Resource and capacity planning across legal teams
• Driving operational improvements and efficiencies

What experience is needed:

• Previous operations management
• Legal sector experience or a legal background
• Strong organisational and stakeholder management skills
• Commercial awareness and confidence analysing performance data

This role would suit someone who thrives in a fast moving role, supporting people and playing a key part in a successful legal team's growth and performance.