OPERATIONS MANAGER

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

The Operations Manager will oversee the day to day operation of the hotel across key operational departments including Food & Beverage, Front Office, Housekeeping and Spa ensuring guest experiences are consistently delivered.

Key Responsibilities

• Being a visible presence to both your teams and the guests to deliver an exceptional guest experience
• Supportingdepartmental teams in exceeding guest expectations whilst delivering a personalised service culture
• Ensuring the smooth and efficient day to day operation of all operational departments with effective cost control
• Constantly review operations, suggest ideas for improvement andsupportimplementation across all operational areas
• Maintaining operational standards in line with LQA, Forbes and AA standards
• Supportingthe delivery of the hotels operational objectives and departmental goals
• Supportingdepartmental managers in managing payroll and departmental costs in line with budget expectations
• Maximising sales opportunities and operational efficiencies tosupportprofitability across the business
• Assisting in monitoring departmental financial performance, identifying areas for improvement
• Ensuring a positive and productive team culture across all operational departments
• Supportingthe Learning & Development culture of developing talent into highly successful careers at Grantley Hall
• Assisting in recruiting, training and developing operational teams to achieve both personal and business objectives
• SupportingHeads of Department with employee performance management and HR related matters when required

Key Skills, Qualities & Experience

• Proven experience within hotel operations managing multiple operational departments is essential
• Previous experience overseeing multiple Food & Beverage outlets is essential
• Previous experience overseeing Front Office, Housekeeping and/or Spa operations would be beneficial
• A hands on approach is essential
• Previous experience working in a luxury 4 or 5 star hotel environment is essential
• Excellent communication skills with the ability to build relationships with internal and external stakeholders at all levels.
• Strong organisational and problem solving skills with the ability to manage multiple priorities effectively
• Accountable and resilient with the ability to work under pressure.

Benefits

• Tips typically over £200 per month (£3,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Holiday Buy/Sell Scheme
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainersupport
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.Wesupportour employees do more with their money and help their wellbeing be providing access to a wide range of stand out well beingsupport.
• We celebrate success. With an annual awards ceremony as well team events and incentives.Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and onlinesupport, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Stream, allowing you to instantly access your wages

Salary

Competitive rate of pay plus monthly tronc typically £3,400 annually