Operations Manager

Operations Manager Fairfield House Hotel Full-Time

We're seeking an experienced Operations Manager to oversee day-to-day operations at Fairfield House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

At RAD Hotel Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You'll Be Doing:

• Overseeing the daily operations of the hotel to ensure smooth, efficient service across all departments.
• Leading, motivating, and developing departmental managers and wider hotel teams.
• Taking ownership of operational performance, ensuring delivery against service standards, financial targets, and guest satisfaction.
• Managing staffing levels, rotas, and operational costs in line with budgets and business forecasts.
• Monitoring guest feedback, including online reviews, and implementing improvements to maintain exceptional service standards.
• Supporting the delivery of corporate events, private functions, restaurant, bar, and accommodation operations.
• Maintaining high standards of health & safety, compliance, cleanliness, and presentation throughout the hotel.
• Working closely with senior management to drive revenue, profitability, and overall business performance.

What We're Looking For:

• Proven experience in an Operations Manager or senior management role within hospitality.
• Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
• Excellent communication and organisational abilities.
• A proactive, hands on management style with strong problem solving and decision making skills.
• A strong commercial mindset with experience managing budgets, labour controls, and performance targets.
• Passion for delivering exceptional customer service and memorable guest experiences.
• Ability to perform effectively in a fast paced, high volume hospitality environment.
• Professional presentation and a positive, approachable manner.

What We'll Offer You:

• 4 weekly tips
• Competitive rate (DOE)
• Weekly pay
• Discount across all 8 RAD Hotel Group venues
• Uniform provided
• Staff meal on duty
• Career progression opportunities
• Birthday and length of service incentives