Operations Manager

Cobalt is working with a leading property management business to recruit an Operations Manager for a high profile retail destination. This is an opportunity to join a collaborative environment that values individuality and sustainable practices, managing a key asset within a well established portfolio.

The organisation

• Join a respected managing agent with a collaborative and inclusive culture.
• Be part of a business that encourages individuality and values sustainability.
• Work within a professional environment focused on long term asset performance.
• Opportunity to contribute to a well regarded retail portfolio.

The role / responsibilities

• Support the Centre Manager in the day to day management of a high profile retail asset.
• Conduct regular site inspections across public and back of house areas.
• Oversee contractor performance across security, cleaning, M&E and fabric services.
• Manage planned preventive maintenance programmes in line with long term asset plans.
• Ensure Health and Safety compliance, maintaining accurate records and action plans.
• Liaise with occupiers, stakeholders and local partners to support site performance.
• Assist in budgeting, service charge management and cost control.
• Review RAMS and issue Permits to Work in line with compliance procedures.
• Support marketing and promotional activity from an operational perspective.
• Contribute to tenant engagement and ensure a high standard of service delivery.
• Provide duty management support, including occasional weekend cover.

Skills needed / requirements

• Working knowledge of operations or facilities management within a retail environment.
• IOSH qualification is essential, with NEBOSH desirable.
• Experience managing contractors across multiple service lines.
• Understanding of Health and Safety compliance within a commercial asset.
• Exposure to PPM programmes and site maintenance planning.
• Strong stakeholder engagement skills with occupiers and clients.
• Ability to manage budgets and monitor expenditure.
• Clear communication skills and a structured approach to tasks.

This Operations Manager role offers the opportunity to take ownership of a key retail asset within a supportive and collaborative environment.