Operations Manager
Posted 5 days 9 hours ago by NHS
£60,000 - £80,000 Annual
Permanent
Full Time
Healthcare & Medical Jobs
Yorkshire, Baildon, United Kingdom, BD175
Job Description
This is an exciting, brand new role to Affinity Care.
We have 250 staff across 8 sites, with a Head Office in Shipley. Due to the success of the organisation, we now need an Operations Manager, who will report to the Chief Operation Officer and directly manage the operations team.
Ideally our successful candidate will have experience within Primary Care and must be an exceptional people manager.
The role is 37.5 hours worked over 5 days, ideally 8.30 - 4.30pm every day, Monday - Friday. As the role covers the operation for 8 sites, the individual will need to be able to travel independently to all sites.
Affinity have a policy of employees not remaining as patients at any of our practices, and the successful candidate will need to confirm adherence to this policy before appointment.
Second employment must be declared to the Board of Directors before commencing employment with Affinity Care.
Main duties of the job The Operations Manager will deliver a key role in the organisation during a time of uncertainty, change and adaptation across all NHS Services. The post holder will first and foremost be a leader; a provider of change within public services who puts the ethos and values of their organisation at the heart of their efforts.
This post holder will assure the safe, effective and controlled delivery of day-to-day operations across all Affinity Care patient services. The post holder will line manage the operations team to ensure that patient experience, in all aspects of Affinity Care patient services, is of a high standard. The post holder will be accountable to the partners for ensuring that all necessary and reasonable action is taken across the organisation so that patients can access care safely and equitably.
The post holder will work collaboratively alongside other senior leaders within the organisation including the Head of Human Resources, Clinical Nurse Lead and Locality Directors to ensure that the strategic priorities of the organisation are fully and effectively delivered. This role requires an excellent leader and motivator who is experienced at managing a large multidisciplinary team across multiple sites.
About us We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organization.
We are a friendly, enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
5 weeks annual leave (pro rata for part time hours)
Birthday Holiday (pro rata for part time hours)
Well-being day (pro rata for part time hours)
Access to Simply Health
Job responsibilities Strategic & Organisational Leadership
Line management of the operations team, including induction, sickness absence management, return to work interviews, staff appraisals, performance management, training and development.
Provide leadership and support to the operations team to enable effective teamwork.
Engage and motivate team members so that they understand and work to achieve objectives and feel that their role makes a positive contribution to the organisation's successes.
Development and delivery of training for the reception operations team.
Delivery of strategic change within patient services
Monitor capacity versus activity to ensure staffing levels are managed efficiently.
Work collaboratively with the HR department in the recruitment and selection process of staff.
Monitor and evaluate performance of operations team members who may be struggling, including development of appropriate support and training programmes.
Liaise with the HR Department advising of flexible working requests, changes to hours monthly and termination data.
Promote the equality, diversity, inclusion and rights of colleagues, employees and service users
Development of policy and protocols for patient access across Affinity Care services
Ensure effective systems of communication between patients and practices including complaints
Adhere to incident reporting policy and procedures, ensuring incidents and complaints are recorded appropriately and processes for resolution are implemented.
Respond to escalated complaints, ensuring organisational adherence to the Complaints Policy, including timescales for responding, and take actions to reduce future complaints.
Ensure action plans are developed and actions met for any outcomes of investigation of significant incidents affecting the delivery of services across the organisation.
Job Description
The Main Duties of the role are not intended to be exhaustive, and it is expected that the post holder supports the organisation with reasonable requests to complete tasks outside of these duties from time to time.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential or sensitive information. All such information is to be regarded as strictly confidential and should be treated in accordance with organisational policies and procedures, and the protection of personal and sensitive data guidelines, as outlined in staff mandatory training.
Person Specification
We have 250 staff across 8 sites, with a Head Office in Shipley. Due to the success of the organisation, we now need an Operations Manager, who will report to the Chief Operation Officer and directly manage the operations team.
Ideally our successful candidate will have experience within Primary Care and must be an exceptional people manager.
The role is 37.5 hours worked over 5 days, ideally 8.30 - 4.30pm every day, Monday - Friday. As the role covers the operation for 8 sites, the individual will need to be able to travel independently to all sites.
Affinity have a policy of employees not remaining as patients at any of our practices, and the successful candidate will need to confirm adherence to this policy before appointment.
Second employment must be declared to the Board of Directors before commencing employment with Affinity Care.
Main duties of the job The Operations Manager will deliver a key role in the organisation during a time of uncertainty, change and adaptation across all NHS Services. The post holder will first and foremost be a leader; a provider of change within public services who puts the ethos and values of their organisation at the heart of their efforts.
This post holder will assure the safe, effective and controlled delivery of day-to-day operations across all Affinity Care patient services. The post holder will line manage the operations team to ensure that patient experience, in all aspects of Affinity Care patient services, is of a high standard. The post holder will be accountable to the partners for ensuring that all necessary and reasonable action is taken across the organisation so that patients can access care safely and equitably.
The post holder will work collaboratively alongside other senior leaders within the organisation including the Head of Human Resources, Clinical Nurse Lead and Locality Directors to ensure that the strategic priorities of the organisation are fully and effectively delivered. This role requires an excellent leader and motivator who is experienced at managing a large multidisciplinary team across multiple sites.
About us We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organization.
We are a friendly, enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
5 weeks annual leave (pro rata for part time hours)
Birthday Holiday (pro rata for part time hours)
Well-being day (pro rata for part time hours)
Access to Simply Health
Job responsibilities Strategic & Organisational Leadership
- Contribute to long-term service planning and development of strategic plans
- Lead on the delivery of operational change to achieve strategic priorities
- Lead management of contracted services which support patient services and ensure delivery against KPIs.
- Oversee service costing, operational budgets, and resource planning.
- Ensure successful implementation and ongoing improvement of programmes and services
- Manage subcontracted and outsourced services to achieve performance, value, and quality in line with stakeholder expectations
- Support clinicians and operational managers with leadership and decision-making.
- Provide ongoing assurance through agreed frameworks of the safe and effective delivery of patient services.
- Ensure delivery of plans and processes to ensure compliance with regulatory frameworks including CQC standards.
- Ensure a high quality of patient services by implementing learning outcomes and actions identified in incidents and complaints analysis as directed by Quality and Safety Group.
- Develop and maintain operational policies, SOPs, and governance documentation.
- Lead risk management for operational delivery of services including maintenance of risk registers and mitigation planning
- Chair operations team meetings and provide strong governance oversight.
- Assist in promoting and maintaining their own and others health, safety and security as defined in the Affinity Care Health & Safety Policy
- Build effective relationships with commissioners, practices, PCNs, and external partners.
- Support staff relations and provide leadership to managers.
- Represent the organisation within strategic partnerships and external forums.
Line management of the operations team, including induction, sickness absence management, return to work interviews, staff appraisals, performance management, training and development.
Provide leadership and support to the operations team to enable effective teamwork.
Engage and motivate team members so that they understand and work to achieve objectives and feel that their role makes a positive contribution to the organisation's successes.
Development and delivery of training for the reception operations team.
Delivery of strategic change within patient services
Monitor capacity versus activity to ensure staffing levels are managed efficiently.
Work collaboratively with the HR department in the recruitment and selection process of staff.
Monitor and evaluate performance of operations team members who may be struggling, including development of appropriate support and training programmes.
Liaise with the HR Department advising of flexible working requests, changes to hours monthly and termination data.
Promote the equality, diversity, inclusion and rights of colleagues, employees and service users
Development of policy and protocols for patient access across Affinity Care services
Ensure effective systems of communication between patients and practices including complaints
Adhere to incident reporting policy and procedures, ensuring incidents and complaints are recorded appropriately and processes for resolution are implemented.
Respond to escalated complaints, ensuring organisational adherence to the Complaints Policy, including timescales for responding, and take actions to reduce future complaints.
Ensure action plans are developed and actions met for any outcomes of investigation of significant incidents affecting the delivery of services across the organisation.
Job Description
The Main Duties of the role are not intended to be exhaustive, and it is expected that the post holder supports the organisation with reasonable requests to complete tasks outside of these duties from time to time.
Confidentiality
In the performance of the duties outlined in this job description, the post-holder may have access to confidential or sensitive information. All such information is to be regarded as strictly confidential and should be treated in accordance with organisational policies and procedures, and the protection of personal and sensitive data guidelines, as outlined in staff mandatory training.
Person Specification
- Strategic thinker with strong operational credibility
- Proactive, highly responsive, resilient, adaptable, and motivated
- Collaborative leadership style
- High emotional intelligence
- Commitment to excellence, innovation, and continuous improvement
- High integrity and professionalism
- Ability to work independently and autonomously
- Confident in decision making and able to self manage
- Resilient
- Ability to manage own priorities appropriately
- Degree-level education or min 3 years leadership experience
- Evidence of ongoing professional development in leadership and management
- Postgraduate qualification in leadership, management, health, or business
- Quality Improvement training
- 2 years Senior management experience in a complex organisation
- Experience managing staff, coaching and mentoring, and driving change
- Operational leadership and programme and service delivery experienceExperience developing business strategies and service models
- Budget management and service costing skills
- Experience in quality, audit, compliance, governance, and risk
- Experience working with commissioners, partners, and multidisciplinary teams
- Experience producing performance reports, dashboards, and assurance papers
- NHS, Primary Care, PCN, General Practice, Federation, or healthcare provider experience
- Working knowledge of managing CQC, QIAs, clinical governance frameworks
- Outsourced or subcontracted service management
- Experience in tendering, contracting, and business growth
- Exceptional people management skills
- Highly developed and proactive programme management, and service improvement skills
- Working knowledge of governance, regulatory frameworks, and risk management
- Well developed understanding of general practice needs and ability to apply to daily practice . click apply for full job details