Operations Manager

The OldSchool Surgery is seeking to recruit an Operations Manager to support the effective organisation and development of services across the practice.

Working closely with the GP partners and finance manager, the Operations Manager will help oversee the operational running of the practice and support the work of departmental managers across administration, nursing and dispensary services.

The role focuses on ensuring teams work together effectively, processes are well organised and services are delivered in a way that supports both clinicians and patients.

We are a friendly, partner-led practice serving around 7,500 patients in Stoney Stanton and are continuing to strengthen our team structure to support high quality patient care and efficient service delivery.

The Operations Manager will play an important role in supporting collaboration across teams, developing operational processes and helping ensure the practice delivers a consistent and patient focused service.

This is an opportunity for someone who enjoys working across teams, improving systems and supporting a busy practice environment.

Main duties of the job The Operations Manager will support the day to day operational organisation of the practice, helping ensure that services run efficiently and teams are supported in delivering high standards of patient care.

The role will work closely with departmental managers across the practice, including administration, nursing and dispensary services, helping ensure operational processes are organised and consistent.

The postholder will support the development of systems and processes that improve how teams work together and how services are delivered to patients.

Working alongside the GP partners and Finance Manager, the Operations Manager will also contribute to the ongoing development of the practice, helping ensure services remain organised, responsive and focused on patient needs.

About us The OldSchool Surgery is a friendly, partner led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire.

We pride ourselves on providing high quality patient care through strong teamwork and collaboration across the whole practice. Our multidisciplinary team includes GP partners, salaried GPs, practice nurses, healthcare assistants, patient coordinators, administrative staff and a dispensary team. We also work closely with a wider clinical team including clinical pharmacists, physiotherapists, a paramedic practitioner, midwife, mental health practitioners and social prescribers through our Primary Care Network.

We aim to provide a supportive working environment where staff feel valued and where teams work together to deliver excellent patient care.

Job responsibilities Job summary

The Old School Surgery is seeking an experienced and motivated Operations Manager to provide operational leadership across the practice.

Reporting directly to the GP Partners, the Operations Manager will support the effective organisation and coordination of services across the practice and ensure that departmental teams work cohesively to deliver high quality, patient centred care.

The role provides leadership and management to departmental managers, helping ensure operational standards are maintained and that teams are working effectively together to exceed patient expectations.

This is a hands on leadership role, combining operational oversight with mentoring, coaching and practical support across the practice. The Operations Manager plays an important role in translating the ambitions of the partners into the daily functioning of the organisation.

About The Old School Surgery

The Old School Surgery is a partner led GP practice serving approximately 7,500 patients in Stoney Stanton, Leicestershire.

Our multidisciplinary team includes:

• GP Partners
• Practice Nurses
• Dispensary team
• Administrative and support staff

We also work closely with colleagues across our Primary Care Network, including clinical pharmacists, mental health practitioners and physiotherapists.

The practice is strengthening its internal structure to support clear communication, strong teamwork and proactive patient care across all departments.

We believe excellent patient care is delivered by one practice working as one team, where every role contributes to the patient journey and overall patient experience.

Purpose of the role

The Operations Manager supports the effective organisation and delivery of operational services across the practice.

Working closely with the GP Partners, the role focuses on ensuring that departmental teams operate efficiently, communicate effectively and maintain high standards of service delivery.

The Operations Manager provides leadership and support to departmental managers while helping ensure the practice operates as a cohesive organisation focused on delivering safe, responsive and patient centred care.

Key outcomes of the role

Success in this role will include:

• Operational systems that support the smooth running of the practice
• Departmental teams that feel supported and work effectively together
• Clear and consistent communication across all areas of the practice
• Strong collaboration between clinical and non clinical teams
• Patients experiencing organised, responsive and high quality care
• A positive working culture built on professionalism, collaboration and respect

Operational leadership

The Operations Manager supports the effective coordination of services across the practice and helps ensure operational systems function efficiently.

This includes supporting:

• The organisation and coordination of daily practice operations
• Effective use of practice systems and workflows
• Identification and resolution of operational challenges
• Continuous improvement in operational processes

The role works closely with the partners to ensure operational delivery aligns with the priorities and direction of the practice.

Leadership of departmental managers

The Operations Manager provides leadership and management to departmental managers within the practice.

Departmental leads reporting into the role may include:

• Admin Manager
• Nurse Manager
• Dispensary Manager

The Operations Manager works closely with these managers to ensure their teams operate effectively and consistently across the practice.

This includes:

• Providing operational leadership and guidance to departmental managers
• Supporting managers in developing their teams and maintaining high standards of service delivery
• Holding departments accountable for operational performance and patient service standards
• Ensuring the practice operates as one cohesive organisation rather than separate teams

The role plays an important part in ensuring the practice continues to exceed patient expectations and deliver a positive patient experience.

Team culture and staff development

The Operations Manager plays an important role in promoting a positive and collaborative working culture across the practice.

This includes:

• Leading by example in professionalism, teamwork and patient focus
• Supporting staff development through mentoring and coaching
• Encouraging collaboration between clinical and administrative teams
• Helping staff understand how their work contributes to the wider functioning of the practice

The role supports the development of a whole practice one team ethos, where staff work together in the interests of patient care.

Communication and leadership engagement

Clear communication across the practice is essential for effective teamwork and organisational cohesion.

The Operations Manager will facilitate regular structured communication, including monthly leadership meetings with departmental managers.

These meetings will support:

• Open and transparent communication across departments
• Sharing operational priorities and updates
• Collaborative problem solving
• Consistent communication across staff teams

This structure helps ensure staff remain informed, aligned and focused on delivering high quality patient care.

The Operations Manager plays a key role in supporting the delivery of a positive patient experience.

This includes supporting:

• Clear communication between clinical and administrative teams
• Well organised patient pathways
• Efficient handling of patient queries and concerns

The role supports the practice's commitment to placing patients at the centre of everything we do.

Systems and operational processes

The Operations Manager supports the effective use of practice systems and technology to ensure efficient workflows and communication. This includes supporting the consistent use of systems including:

• SystmOne
• Accurx
• TeamNet

The role helps ensure these systems are used effectively across the practice to support patient care and operational efficiency.

Compliance and operational governance

The Operations Manager supports the partners in maintaining high standards of operational governance across the practice.

This includes supporting:

• Practice policies and operational procedures
• Information governance and data protection requirements
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