Operations Manager

Operations Manager Lochside House Hotel, Lodges and Spa Full-Time

We're seeking an experienced Operations Manager to oversee day-to-day operations at Lochside House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

Lochside House Hotel is part of the award-winning, family-owned RAD Hotel Group. As a member of our management team, you will contribute to delivering exceptional service and ensuring a positive dining experience for our guests. You will have the chance to develop your skills in customer service, teamwork, and food and beverage service, all while working in a beautiful setting. If you are passionate about providing excellent service and are eager to learn, we encourage you to apply.

What You'll Be Doing:

• Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
• Leading, developing, and motivating the hotel management team.
• Managing rotas, staffing levels, and ensuring cost controls are met.
• Monitoring and acting on customer feedback to maintain exceptional service standards.
• Ensuring operational procedures and company standards are consistently followed.
• Ensuring compliance with health, safety, and company policies across all hotel operations.

What We're Looking For:

• Proven experience managing operations in a hotel or similar quality venue.
• Strong communication skills with a professional and clear approach.
• Motivated and results-driven, with the ability to inspire and lead a team.
• A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
• Experience in managing costs and achieving business objectives in hospitality.

What We'll Offer You:

• 4-weekly tips
• Competitive salary (dependent on experience)
• Weekly pay
• Discount across all 8 RAD Hotel Group venues
• Uniform provided
• Staff meal on duty
• Career progression opportunities
• Birthday and length of service incentives