Operations Manager
Posted 3 hours 54 minutes ago by The New Normal
Operations Manager (Contract, Fully Remote)
Daily Rate: £160 Hours: 4 days per week Location: Fully remote (UK-based)
About the Organisation:
We are a small, values-driven charity providing peer support services to bereaved adults. We are seeking an experienced and highly organised Operations Manager to oversee the charity s general operations and ensure the effective, compliant delivery of our services.
This is an operational role, working closely with the Global Lead, Volunteer Coordinator, and volunteers with responsibility across operations, finance, safeguarding, governance, and service delivery.
Role Purpose:
The Operations Manager will lead day-to-day operational management, ensuring that systems, processes, and controls are effective, compliant, and aligned with the charity s strategic objectives.
Key Responsibilities:
Operations Management
Develop, implement, and regularly review operational processes in line with organisational policies and relevant legal and regulatory requirements
Map, evaluate, and improve operational workflows, creating standard operating procedures to support consistency and scalability
Oversee service delivery reporting, including outcome monitoring and preparation of reports for Board meetings
Manage shared drive structures, ensuring appropriate access controls and effective archiving
Contribute to annual strategic objectives in collaboration with the Global Lead and support delivery of Board-approved plans
Work closely with the Volunteer Coordinator to support volunteer recruitment and coordination
Financial Management
Oversee day-to-day financial management of the charity
Monitor UK financial accounts and act as a cardholder for the charity s NatWest account
Manage and process invoices and expenses in accordance with organisational policies, seeking approval where required
Collate financial reports from platforms including NatWest, PayPal, Stripe, JustGiving, and Meta
Prepare regular financial reports for the Treasurer and escalate any financial risks or concerns
Grants and Foundations
Identify, secure, and manage grants aligned with the charity s mission and services
Ensure compliance with funder requirements, including reporting and evaluation
Provide regular project updates and post-project reports to funders and the Board of Trustees
Fundraising and Partnerships
Support income diversification and fundraising activity
Provide operational support to the Fundraising team
Assist in the development of fundraising materials and campaigns in collaboration with the Volunteer Coordinator
Monitor fundraising accounts and ensure accurate tracking and reporting of donations
Ensure key fundraising information is shared across relevant communications channels
Safeguarding and Data Protection
Act as the Designated Safeguarding Lead and primary point of contact for safeguarding matters
Assess and report safeguarding concerns to statutory bodies and the Trustee Board as required
Signpost individuals involved in incidents to appropriate support services
Advise the Board of Trustees on safeguarding policies, procedures, and training requirements
Oversee data recording, storage, and breach management in compliance with GDPR
Liaise with the Information Commissioner s Office (ICO) on mandatory reporting
Maintain and update privacy policies and ensure ongoing GDPR compliance
Service Delivery
Oversee peer support services, including facilitator training and meeting scheduling
Support recruitment of meeting facilitators and volunteers
Policy Development
Draft, review, and update policy documentation in partnership with Trustees where appropriate
Reporting and Contract Management
Report directly to the Global Lead, who is delegated by the Trust Board to manage priorities, performance, and contractual arrangements for this role
Person Specification:
The successful candidate will demonstrate:
Significant experience in operations management, preferably within a charity or not-for-profit setting
Strong organisational and administrative skills
Experience of financial oversight, reporting, and compliance
A sound understanding of safeguarding and data protection requirements
The ability to work independently and manage competing priorities
A professional and values-led approach aligned with peer support principles
Eligibility:
Applicants must reside in the UK and have the right to work in the UK. Proof of eligibility will be required prior to appointment.
What We Offer:
Daily rate of £160
Four days per week, fully remote with flexible working arrangements
A responsible and influential role within a small, mission-driven charity