Operations Manager

New Job Alert - Operations Manager - Residential Services (Higher Education)

I'm working with a world-renowned London university that's hiring an Operations Manager to oversee its newest student residence, Robeson House, opening Summer 2025. This is a key front-line leadership role focused on delivering an exceptional residential experience and managing a high-performing front-of-house team.

MUST HAVE EXPERIENCE:

• Leading teams in customer-facing, hospitality, or residential settings
• Delivering excellent service, managing KPIs and service levels
• Experience using a Property Management System
• Confident with Microsoft tools (Word, Excel, Teams, SharePoint)
• Managing rotas, reception services, and operational priorities
• Handling complaints, solving day-to-day issues, and using initiative during emergencies
• Adhering to GDPR, H&S, and emergency procedures (eg, fire safety, first aid)

ESSENTIALS:

• Confident communicator and collaborative team player

• Strong organisational and rota planning skills

• Calm under pressure, with excellent problem-solving ability

• Committed to delivering excellent service and student experience

• Aware of data protection (GDPR), safeguarding, and diversity policies

• Willingness to support student wellbeing and take on Mental Health First Aid training

Location: Central London/On-site
Salary: £36,008 - £43,854 (depending on experience)
Contract: Permanent, Full-Time
Start Date: ASAP/Pre-opening phase

If you're passionate about delivering high-quality residential services in higher education, this is your chance to shape a brand-new student community from day one.

Interested or know someone perfect for this? Send your CV to (see below)