Operations Manager - Retail
Posted 10 hours 3 minutes ago by British Land Company
Requisition ID10862-Posted -Property Management-London
LOCATION: MARBLE ARCH, LONDON (Hybrid - 4 days in office)
REPORTING TO: HEAD OF RETAIL OPERATIONS
TYPE OF CONTRACT: PERMANENT, PART - TIME
PLACES, PEOPLE, PREFER
Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.
We are a FTSE listed business with a strong balance sheet and £13bn of assets under management. But with just 600 employees you're given the ability to make a big impact and elevate your career quickly.
Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country - from our high-quality campuses across central London, to some of the top retail schemes in the UK - providing a rewarding career journey where you can shape how you grow.
We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you've come to the right place!
In our recent engagement survey 93% of our employees stated they were proud to work for British Land!
THE ROLE
British Land is seeking a highly organised and proactive operations manager - retail to assist with the smooth running of operations across its retail portfolio. This includes oversight of training, auditing, procedural development, and leadership of a team of regional facilities coordinators who provide administrative support to regional facilities managers across the UK.
WHAT YOU'LL DO
Operational Oversight- Manage and maintain Retail Operations digital workspaces (SharePoint sites). Arrange regular training to maintain team digital skills.
- Review operational procedures to ensure they remain fit for purpose and aligned with business needs.
- Take ownership of projects to improve operational efficiency, from inception to completion.
- Work closely with the British Land Operations Manager on ensuring alignment of procedures between Retail and Campuses and support on projects as directed.
- Oversee training and development of regional facilities coordinators.
- be prepared to become a 'superuser' of systems to support new users and administration of retail users.
- arrange training sessions to support site teams in adopting new systems and procedures.
- utilise systems such as Vantify risk manager and records for buildings to monitor compliance across the retail portfolio.
- collaborate with internal stakeholders to develop and roll out new procedures to improve compliance management and reporting.
- work with retail teams across the UK to maintain high standards of compliance and support teams where standards fall below expectation.
- Collaborate with other British Land departments and colleagues to ensure Retail Operations assists with delivery of business objectives.
- Assist with budgeting and forecasting across the retail portfolio, supporting site teams to adhere to agreed timelines.
- Co-ordinate service charge best practice working group, seeking improvements in the budgeting and forecasting process and assisting training of new starters.
- Coordinate car park working groups, including oversight of performance against budget for tariff car parks, performance of Service Providers, and consistency of approach across all car parks.
- Coordinate Retail Operations administration when onboarding new retail sites, ensuring new sites are smoothly integrated into business as usual.
- Coordinate Retail Operations administration when retail sites are sold, ensuring sales of sites are not delayed.
- Arrange regular workshops with external parties to increase awareness of industry trends and innovations.
- Arrange regular key service provider reviews to monitor performance and seek efficiencies and innovation.
- Oversee retail complaints process and assist swift conclusion to all complaints.
- Manage the relationship with Moneypenny to ensure efficient administration of customer enquiries
ABOUT YOU
- Proven experience in property operations or facilities management.
- Understanding of health & safety and environmental compliance
- Excellent communication and stakeholder management skills.
- Familiarity with Vantify risk manager, records for buildings, and Vicinitee platforms is advantageous.
OUR SHARED VALUES our values are what we stand for at British Land, they're not just a label on the door; they connect us every day to our vision, purpose, and strategy. They help us to promote an inclusive, positive, and collaborative culture. You can read more on our corporate website .
Bring your whole self
Smarter together
Build for the future
A REWARDING PLACE TO BE
Our People - Just ask anyone why they love working here and they will tell you it's the people. They're highly talented, passionate, and collaborative! We thank our people with rewards that feel rewarding; you can review our market leading benefits here .
OUR RECRUITMENT PROCESS
If you enjoy bringing your whole self to work, share our values and are excited about our purpose we'd love to hear from you! We are committed to providing an accessible and inclusive process learn more about our selection process here.