Operations Manager - M.D.

Morgan McKinley are delighted to be partnering with a unique heritage-led business to recruit an Operations Manager to oversee its weaving, retail and sales operations. This is an exciting opportunity for a commercially minded leader to drive business growth, develop new sales opportunities and maintain the exceptional quality and craftsmanship behind a distinctive Irish product.

The successful candidate will play a key role in day-to-day operations, combining team leadership, sales development and production management to improve efficiency, strengthen customer relationships and support the continued success of the business.

Key Responsibilities

• Drive sales and business development by identifying new routes to market, attending trade shows and developing domestic and international customer relationships.
• Oversee online sales, coordinate sales visits and ensure products are effectively presented and merchandised across retail locations.
• Manage customer relationships, gathering feedback and ensuring a consistently high level of service.
• Coordinate production planning, stock purchasing and supplier relationships to ensure efficient operations and product availability.
• Maintain high-quality standards across products and production processes.
• Lead and motivate teams across the workshop, retail outlets and sales operations, overseeing recruitment, performance management and employee development.
• Support business planning, budgeting and target setting, identifying opportunities to improve productivity and profitability.
• Identify opportunities for innovation, better resource allocation and more efficient ways of working.
• Collaborate with senior management and other departments, providing regular updates and performance reports.
• Ensure health and safety standards are maintained, with regular inspections and appropriate follow-up actions.

Experience, Knowledge and Skills

• Proven sales, operations or business management experience, with a strong commercial focus.
• Demonstrated leadership skills, including team development, performance management and change management.
• Strong financial awareness, including budgeting, cost control and profitability.
• Excellent communication, relationship-building and negotiation skills.
• Strong organisational and problem-solving abilities.
• A creative and proactive approach to business development and continuous improvement.
• The ability to manage competing priorities while maintaining high standards of quality and customer service.
• Experience in retail, manufacturing, textiles or a related industry would be advantageous.