Operations Manager - Luxury Hotels, Guest Experience Leader

Harbour Hotels in Guildford is seeking an Operations Manager to lead the hotel's performance across all departments, ensuring guest satisfaction and commercial success. You will provide strategic direction, coach the team, deputise for the General Manager, and drive continuous improvement in a luxury five-star environment.

Previous experience in a 5-star setting is desirable, with a passion for hospitality, attention to detail, and a collaborative leadership style that inspires excellence