Operations Liaison Pensions Administrator

Location: Liverpool, Merseyside
Salary: £26,000 plus and Benefits

Are you an experienced pensions or financial services administrator looking for your next challenge?

We're recruiting on behalf of a well-established specialist pensions provider in Liverpool who is looking to add a Pension Operations Administrator to their growing team. This is an excellent opportunity to join a respected organisation where you'll play a key role in delivering outstanding service to pension scheme members, financial advisers and investment partners.

You'll be responsible for managing a varied workload, ensuring cases are processed accurately and within agreed service levels while maintaining excellent customer service and regulatory standards.

• Processing pensions administration and customer requests via phone, email and correspondence.
• Supporting the onboarding and ongoing review of financial advisers and investment providers.
• Managing adviser changes, invoices and information requests.
• Investigating and resolving customer complaints and handling Data Subject Access Requests.
• Identifying vulnerable customers and escalating cases where appropriate.
• Ensuring all work complies with internal procedures, SLAs, KPIs and regulatory requirements.
• Building positive relationships with customers and external stakeholders.

• Previous experience within the pensions industry or financial services.
• Excellent attention to detail and organisational ability.
• Confident communication skills, both written and verbal.
• Good working knowledge of Microsoft Office.
• The ability to prioritise workloads in a fast-paced environment.
• A proactive approach with strong problem-solving skills.

• Salary of £26,000, plusdepending on experience.
• A supportive and collaborative working environment.
• Genuine opportunities for career development within the pensions sector.
• Comprehensive benefits package.
• Liverpool-based office with a well-established and growing business.