Operations Leader: Process & Claims, Complaints, CX

Crédit Agricole Creditor Insurance (CACI) in Dublin is seeking an Operations Manager to oversee Claims, Complaints and Customer Services teams across multiple streams, led by Team Leads. You will own end-to-end process standards, drive governance, and partner with Transformation, Compliance and IT to deliver a process-led operating model.

The role requires significant Operations leadership experience, a strong process-focus, and fluency in French and English.