Operations Excellence Analyst

Role Title: Operations Excellence Analyst

Department: LII Operations Excellence

Team: LII Knowledge Standards & Training

Location: Dublin

Type: Permanent

About the Role

As an Operations Excellence Analyst within the LII Knowledge Standards & Training team, you will play a vital role in supporting the LII Operations Excellence function to deliver impactful process improvement initiatives across global Operations teams. Drawing on your training, understanding of LII Operations processes, and commitment to continuous improvement, you will help drive a "common as possible - different as necessary" approach to operational consistency and excellence.

Working alongside colleagues within the Knowledge Standards & Training team, you will also collaborate closely with the Operations Excellence Strategy, Optimisation, and Operational Performance teams located across our global offices. Your work will span process and data analysis, process definition, and the creation of standardised documentation that underpins operational effectiveness.

This role also requires strong stakeholder engagement across the wider Operations community. You will be responsible for eliciting business requirements, developing and maintaining standard operating procedures, creating and updating business process maps, and supporting pre-go live process testing to ensure new or improved processes are ready for successful implementation.

About the Department & Team

The LII Knowledge Standards & Training (KST) team sits within the broader LII Operations Excellence function. Established in 2025, the Operations Excellence pillar aims to drive operational excellence by standardising and optimising our processes, acting as an enabler for technology and innovation solutions, fostering a culture of continuous improvement and developing a framework of enterprise standard tools and controls to improve operational performance.

The KST team is made up of technically knowledgeable individuals with diverse experience across various LII Operations departments. Our purpose is to provide standardised training on LII Operations systems, processes, and procedures; offer SME guidance; and ensure all regions have access to a single source of truth for SOPs and related artefacts. We create and maintain standardised documentation across regions and work closely with the wider Operations Excellence teams to support the successful delivery of strategic initiatives.

Key Responsibilities

• Create and update standardised artefacts across regions, including standard operating procedures and process maps.
• Assist the global Optimisation teams in delivering Operations Excellence initiatives.
• Contribute to the growth of the Knowledge Hub by creating content and sourcing information from regional teams.
• Support other members of the KST team with the successful delivery of assigned initiatives as required.
• Conduct regular reviews of owned artefacts to ensure they remain the single source of truth and reflect up to date requirements.
• Maintain logs of existing and required artefacts by region.
• Work with business stakeholders at all levels to define and translate strategic goals into actionable initiatives and requirements.
• Carry out analysis work to a consistently high standard, producing outputs that meet agreed timescales and quality expectations.
• Support the definition of delivery plans, providing input into end-to-end delivery plans to ensure business value is delivered in a timely manner.
• Conduct analysis work to understand current state processes and to assist in identifying the "To Be" future state operating models through process and technology.
• Support the identification of relationships, dependencies, and impacts of change across multiple systems, products, and business processes, clearly highlighting available options.
• Contribute to assigned projects by developing proposals, requirements, and other supporting project documentation.
• Elicit further requirements and test or challenge assumptions using a range of methods, including interviews, document analysis, workshops, and business process reviews.
• Support the definition of testing scenarios and coordinate testing activities with business stakeholders to ensure to be processes operate as intended.
• Work with a continuous improvement mindset and act as an ambassador for the "common as possible - different as necessary" approach.
• Always adhere to company policies, procedures, and standards. Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively always demonstrate compliance with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.

Skills and Experience

• Previous experience of working in an analyst role in the financial sector.
• Proven experience working in Global Insurance markets across UK & MENA, Europe, APAC & LATAM (preferred).
• Ability to engage senior stakeholders, translating strategic goals into actionable outcomes.
• Experience of utilising business analysis methodologies.
• Experience of Insurance and/or Reinsurance business processes and technology solutions, ideally digital insurance products (preferred).
• Ability to analyse structured and unstructured data to identify trends and provide actionable recommendations and metrics.
• Ability to work across multiple time zones while managing stakeholders and team members expectations.
• Good knowledge of business functions, business operations, objectives, and strategies.
• Good knowledge of MS Excel, Lucid Chart / Lucid Spark, Confluence, JIRA or similar tools.
• Calm and composed under pressure, with a focus on problem-solving and overcoming barriers.
• Strong analytical, prioritisation, and workload management capabilities, with a high degree of proactivity.
• Experience working with Agile Framework.
• Excellent written and verbal communication skills - exhibiting diplomacy, good judgement, and discretion at all times.
• Excellent influencing and presentation skills, with experience in presenting to and advising management.
• Ability to adapt and produce workable solutions that meets the immediate demands of the situation(s).
• Extensive critical thinking and decision making skills

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work life balance and working flexibly.

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