Operations Director

St Albans, United Kingdom Posted on 06/30/2026

Are you an experienced senior care leader with a passion for delivering outstanding quality, empowering teams, and driving operational excellence?

We are seeking an accomplished Operations Director to oversee a large, multi-site portfolio of care services across the UK. This is an exciting opportunity for a compassionate and commercially aware leader who is committed to delivering exceptional outcomes for people receiving care, supporting high performing operational teams, and shaping the future of an established and growing organisation.

This role is ideally suited to someone who leads with integrity, inspires others through collaboration, and has a genuine commitment to person centred care.

The Role

As Operations Director, you will provide strategic and operational leadership across a substantial portfolio of services, ensuring the highest standards of quality, compliance, financial performance, and colleague engagement. Working closely with senior leadership, you will influence organisational growth while maintaining a culture where people remain at the heart of every decision.

Key Responsibilities

• Provide strategic leadership across a large national portfolio of care services.
• Lead, coach and develop Regional and Operational Managers to achieve outstanding performance.
• Drive continuous improvement in quality, compliance and regulatory standards.
• Ensure excellent outcomes for the people supported through person centred, compassionate care.
• Monitor and improve operational performance, occupancy, quality indicators and financial results.
• Develop and implement operational strategies aligned with organisational objectives.
• Lead on change management, service improvement and business growth initiatives.
• Build positive relationships with regulators, commissioners and external stakeholders.
• Foster a culture of accountability, collaboration, inclusion and continuous learning.
• Support recruitment, succession planning and leadership development across operational teams.
• Ensure services consistently deliver safe, effective and high quality care.

About You

• Minimum 5 years' senior leadership experience within the care sector.
• Strong understanding of CQC regulations, quality frameworks and governance.
• Demonstrable experience improving operational performance and regulatory outcomes.
• Commercially astute with strong financial and budget management experience.
• Inspirational leader with exceptional people management and coaching skills.
• Excellent communication, stakeholder management and relationship building abilities.
• Passionate about delivering compassionate, person centred care.
• Full UK driving licence and willingness to travel nationally.

What's on Offer

• Competitive salary of £85,000
• Performance related bonus opportunity
• Generous annual leave entitlement
• Contributory pension scheme
• Ongoing professional development and executive leadership training
• Supportive and collaborative senior leadership team
• Employee Assistance Programme
• Recognition and long service awards
• Career progression within a growing organisation
• Opportunity to make a meaningful difference across a large portfolio of services