Operations Director - Industrial Scaffolding

Our client has a new opportunity for an Operations Director to take overall responsibility for the performance and development of a multi-site industrial scaffolding operation.

This is a senior leadership position suited to an individual who can combine operational leadership, commercial management and strong people leadership. The successful candidate will oversee operations across a number of locations, working closely with customers, site teams and senior management to ensure consistently high standards of safety, service and financial performance.

The role requires a visible and hands on leader who is comfortable operating in a demanding industrial environment and who can translate business strategy into strong operational execution.

Responsibilities:

Overall Operations

• Take ownership of operational performance across multiple industrial and client locations.
• Ensure work is properly planned, resourced and delivered to the required standards.
• Improve productivity, utilisation and operational efficiency.
• Establish clear standards and accountability throughout the operational function.
• Identify operational risks and put effective controls in place.
• Drive a culture of continuous improvement.

Commercial Performance

• Have overall responsibility for operational budgets and financial performance.
• Monitor revenue, costs, margins and profitability.
• Ensure resources, labour, equipment and materials are used effectively.
• Work with senior management to identify opportunities for growth and improved profitability.
• Contribute to commercial negotiations, tenders and business development activity.
• Ensure customer commitments are translated into achievable operational plans.

Customer & Stakeholder Relationships

• Build strong working relationships with key customers and stakeholders.
• Act as a senior escalation point for significant operational issues.
• Maintain a clear understanding of customer requirements and expectations.
• Ensure operational teams consistently deliver a high-quality customer experience.
• Develop relationships that support long term customer retention and growth.

Safety, Quality & Compliance

• Provide strong leadership on health, safety, environmental and quality matters.
• Ensure all operations comply with relevant legislation, regulations and industry requirements.
• Promote a proactive safety culture throughout the organisation.
• Review incidents, trends and performance indicators and ensure appropriate actions are implemented.
• Maintain high standards of quality and compliance across all locations.

Leadership & People

• Lead and develop a sizeable, geographically dispersed operational workforce.
• Create a culture based on performance, accountability and teamwork.
• Develop operational managers and future leaders within the business.
• Identify training and development requirements.
• Support effective workforce planning and succession planning.
• Maintain strong communication between senior management, operational management and site teams.

Planning & Performance Management

• Establish clear operational objectives and measurable performance standards.
• Review performance regularly against agreed KPIs.
• Use operational data to identify areas requiring intervention or improvement.
• Ensure sufficient resources are available to meet current and future demand.
• Provide regular performance updates and recommendations to senior leadership.

What we are Looking For

You will be an experienced operational leader with a background in industrial services, scaffolding, construction, engineering, utilities or a comparable sector.

Ideally, you will bring:

• Proven experience operating at senior management/director level.
• Experience managing large teams across multiple sites or locations.
• A demonstrable record of improving operational and commercial performance.
• Experience with full or significant budget/P&L responsibility.
• Strong commercial and financial understanding.
• Proven ability to manage major customer and stakeholder relationships.
• Experience operating within a highly safety-conscious environment.
• Strong knowledge of operational planning and performance management.
• A recognised SHEQ, Health & Safety or equivalent professional qualification.
• A full clean driving licence.
• Flexibility to travel regularly between operational locations.

Remuneration & Benefits

A competitive senior management package is available, together with a range of benefits which may include:

• Competitive salary and overall package
• Pension scheme
• Life assurance
• Employee assistance programme
• Employee referral scheme
• Enhanced maternity benefits
• Education and professional development support
• Career progression opportunities
• Long-service awards

• Seniority Level

  Director

• Industry
  • Engineering Services
  • Construction
• Employment Type

  Full-time

• Skills
  • Negotiation
  • Operations Management
  • Easily Adaptable
  • Operational Planning
  • Continuous Improvement
  • Customer Experience
  • Business Development
  • Succession