Operations Coordinator

Posted 10 days 21 hours ago by Rhenus SE & Co. KG

£40,000 - £60,000 Annual
Permanent
Full Time
Other
Kent, Ashford, United Kingdom, TN231
Job Description
Main Activities
  • Manage requests for deliveries, collections, relocations and installations for key customers
  • Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
  • Understand the specific requirements of key customers - internal process, customer product etc.
  • Provide quotations to customers on request
  • Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
  • Take ownership of orders from end to end
  • Ensure a professional and efficient service is delivered at all times
  • Order services as required from third party suppliers in relation to customer's requirements
  • Troubleshoot problems quickly and identify solutions to minimise impact to customer
  • Deal with ad-hoc customer enquiries by phone and e-mail
  • Assist team members as required and provide support to team leader as directed
  • Work with internal staff to ensure a professional and efficient service delivery
  • Deal with ad-hoc customer enquiries - quotes, reports, inventory management etc.
  • Sign off supplier purchase orders (to agreed sign off level)
  • Ensure 100% job file accuracy before passing to accounts team
  • Manage team mail box activity efficiently and line with team/department targets