Operations Coordinator

We are seeking a dedicated Senior Administrator to join our growing e-commerce business. This role is pivotal in supporting the company as a whole. The ideal candidate will possess strong administrative skills, an understanding of HR, experience in customer service and the ability to communicate effectively across all levels of the organisation. This is a varied and fluid role, so the ability to react and adapt is essential.

Responsibilities

• Develop job descriptions and post vacancies on various platforms. Review CVs and conduct interviews.
• Facilitate onboarding processes for new employees, ensuring compliance with company policies and procedures.
• Assist in the development and implementation of HR policies and procedures that align with organisational goals.
• Provide support for employee relations issues, addressing concerns in a timely and professional manner.
• Maintain employee records and ensure confidentiality of sensitive information.
• Oversee Customer Service department assist with workload if required.
• Undertaking disciplinary investigation.
• General administration and liaison with suppliers to ensure the welfare of employees, the provision and maintenance of facilities across the premises
• Ad-hoc administration support to senior management
• Creating and working with performance reports/data
• Updating risk assessments, maintaining H&S records
• Site/Equipment maintenance scheduling and recording.

We would like someone who is

• An excellent communicator, self motivated and flexible with regard to duties to be carried out
• A 'Go To' person with a 'Can Do' attitude
• Professional and confident, able to maintain strict confidentiality
• Strong administrative and organisational skills with great attention to detail
• Experienced and familiar with Microsoft Outlook, Word and Excel
• Previous HR admin experience would be a bonus
• Sage accounting package knowledge would be useful