Operations Coordinator

Coople is a leading flexible staffing agency that connects businesses with a diverse pool of skilled workers for temporary and shift-based roles. Specialising in industries such as retail, logistics, hospitality, office, Coople offers a dynamic platform that enables companies to fill shifts quickly, efficiently and with high quality workers.

With a focus on flexibility, reliability and innovation, Coople empowers both clients and workers by providing seamless staffing solutions that meet the evolving demands of the modern workforce.

At Coople we believe in being Agile, Collaborative, Fair, Empowering and Passionate with the desire to make things happen.

The role:

• Work as a key member of our team, providing support to our clients and workers
• You will be assisting a variety of clients, with a primary emphasis on clients within the Hospitality sector where you will be fostering and maintaining strong client relationships.
• First point of contact for incoming queries via phone, email and Intercom
• Management of our vendor management systems
• Using the Coople platform to ensure the best coverage possible of our clients' jobs
• Assisting with the delivery of large staffing requests from key clients
• Collecting feedback from users on potential optimisations and improvements for our platform and services.
• Onboarding of new users to Coople and assistance in the growth of our worker pool
• Review worker profiles, previous experience and general recruitment tasks
• Supporting our Cooplers reaching their goals and finding rewarding work
• Delivering the best service possible for our clients

Working pattern: Full-time, typical working times during normal office hours Monday to Friday. Once every couple of months you will be required to work a weekend day.

Skills required:

• Previous experience in a customer support, customer service, operations or recruitment-based role, ideally within a technology or platform-based environment
• Previous experience in the hospitality sector
• Strong communication skills, both written and verbal
• Proactive, solution-oriented, and able to handle multiple tasks efficiently
• Excellent organisational skills with attention to detail
• Experience with vendor management systems and platform-based tools
• Ability to collaborate effectively with colleagues and clients
• Strong interpersonal skills and a customer-focused approach
• Ability to receive and implement feedback

Benefits:

• Be part of a great team, with free team lunches on Thursday and regular after-work socials
• Flexible working: optional days to work remotely (in agreement with the Head of Operations)
• Training and development opportunities
• Annual Bonus: a discretionary cash bonus, depending on individual and firm performance, on top of the base salary mentioned above
• Option Grant: participation in the ESOP program for internal employees after the first 12 months of employment
• Holiday Entitlement: 28 days, plus public holidays as applicable in the relevant jurisdiction
• Your opinion matters: you can improve product, processes, and tools at Coople
• You are changing the way the world works by digitally disrupting the traditional staffing industry.

If you are a passionate and proactive professional who would thrive in a fast-paced tech company, then apply today!