Operations Coordinator - Property Management

JLL is committed to hiring the best and most talented people to thrive, grow meaningful careers, and find a place where they belong. The Operations Coordinator - Property Management works with the Operations Team to deliver facilities services to occupants of managed properties, ensuring best practice standards and alignment with business objectives.

Key Responsibilities and Deliverables

• Support the Operations Manager in planning, coordinating, and delivering minor works such as fabric repairs, VT refurbishments, building alterations, and related building systems works.
• Collaborate with building surveyors to manage repair impacts, prioritising minimisation of disruptions to customers and occupiers.
• Maintain effective communication with the centre management team about all works planned, in progress, and finished.
• Create and maintain project trackers to share information on project progress.
• Ensure all works are completed within allocated time frames and budget periods.
• Attend project meetings and provide progress updates to the Destination Director and Operations Manager.
• Deliver client KPIs as identified within the agreed MSA (Master Service Agreement).
• Help inspire teams to embrace and deliver Operational Excellence at Westquay and maintain the highest standard of performance for administration, operations, and management of landlord areas.
• Contribute proactively to Destinations Health, Safety, Security, and Environmental performance.
• Ensure on site management complies with JLL policies, processes, and procedures.
• Meet insurers' requirements and report all accident and incident information, including insurance and statutory forms.
• Engage with other departments and participate as part of Team Westquay.
• Build and develop occupier relationships in line with the Operations Manager and maintain regular day to day communication.
• Assist with operational initiatives across the destination, liaising closely with service partners and other departments.
• Issue work permits and manage the process at Westquay.
• Manage building plant and equipment, and oversee building management systems where appropriate.

Required Qualifications, Skills and Experience

• Project Management experience desirable.
• Previous experience in the property industry or a similar business line, with client facing or FM background.
• Commercial acumen.
• Strong stakeholder management skills and ability to understand business ideas.
• Supportive of operational business change and improvements.
• Ability to work on own initiative, listen, and be willing to learn.
• Discretion when handling sensitive and confidential information.
• Results orientated with high standards.
• Strong organisation and excellent verbal and written communication skills.
• Good administrative and IT skills (Word, Excel, PowerPoint).
• Resourceful and driven to achieve results.
• Knowledge of safety, quality, and cost risks.
• Preferably IOSH certified, or working toward IOSH certification.

Location

On site - Hampshire, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in learning what you bring to the table.

JLL is an Equal Opportunity Employer and is committed to providing reasonable accommodations to individuals with disabilities.