Operations Assistant / Internal Recruiter

Operations Assistant / Internal Recruiter Operations Support Coordinator - Cleaning Services About Citrus UK

At Citrus UK, we're on a mission to become one of the best cleaning companies on the South Coast and we know that great businesses are built by great people.

We invest heavily in our teams, support career development, and take real pride in delivering consistently high standards. You won't just be a number here. You'll be part of a wider, supportive team where your contribution genuinely matters.

If you care about quality, enjoy solving problems, and want to grow with a fast moving business, we'd love to hear from you.

The Role

Monday to Friday

16:00pm - 21:00pm OR 17:00pm - 22:00pm

This is a varied, hands on role supporting our operations team to ensure our cleaning services run smoothly across multiple sites.

Key Responsibilities

• Manage cleaner attendance and shift cover (AM & PM), ensuring staff clock in and out correctly
• Assist with rota planning, scheduling, and covering sickness and holidays
• Support recruitment of new staff via phone, email, and Zoom
• Send onboarding documentation and support new starters through induction
• Assist in managing mobile cleaners, carpet cleaning teams, and waste teams
• Monitor cleaning standards and implement corrective action plans where required
• Ensure all processes and procedures are in place, followed, and documented
• Ensure cleaning services meet agreed standards and site specifications
• Respond promptly to emails and support tickets, maintaining audit ready records
• Support operations with recruiting, inducting, training, and motivating staff
• Assist the Operations Director with performance management, conduct issues, and annual appraisals
• Build and maintain strong client relationships via phone and email
• Ensure high levels of customer satisfaction through regular contact
• Liaise closely with Area Supervisors and site teams to manage site specific requirements
• Proactively resolve issues as they arise, including:
  • Delivering equipment in emergencies
  • Supporting frontline staff when needed

What We're Looking For

Working knowledge of Microsoft Word and Outlook

Excellent customer service skills with a professional and polite telephone manner

Strong organisational skills with the ability to prioritise in a fast paced environment

Ability to work under pressure and react quickly to changing situations

Confident, resilient, and solutions focused approach

Experience in the cleaning or hospitality industry

Someone looking to progress their career and climb the ladder within a growing company

Why Join Citrus UK?

A growing, ambitious company with real career progression

A supportive and people focused culture

A role where no two days are the same

The opportunity to make a genuine impact on service delivery

If you're organised, proactive, and ready to take the next step in your career, Citrus UK could be the place for you.