Operations and Service Officer (Executive Events)

An excellent opportunity that would suit someone with events and customer service experience, ideally with executive level/external clients-facing.

Join the team behind professional education at Kings Professional & Executive Development (KPED). We are looking for a proactive Operations & Service Officer to support the smooth running of our high-tech Professional Education Teaching Suite, a dedicated space used for executive education and professional education programmes delivered by King's faculties. Your work will ensure every learner, facilitator and visitor has a smooth, welcoming and professional experience.

As a key member of the Operations Team, you will play an important role in ensuring the smooth day-to-day running of activities across the Teaching Suite and the KPED departmental office. Working closely with the Operations and Service Manager, you'll help maintain a high-quality learning and event space while supporting the delivery of programmes and meetings.

This is a front-of-house facing role, acting as a first point of contact for internal and external stakeholders. We are looking for someone professional, organised and service-focused, with experience in an administrative, events or office support role. The ideal candidate will be detail-oriented, flexible, adaptable, calm under pressure and confident building positive relationships with a wide range of stakeholders.

Alongside front-of-house and space management, you will provide essential administrative support across the department, maintaining procedures and guidance documents, coordinating internal meetings, supporting building and safety compliance, and managing supplies and resources. You will act as a reliable point of coordination across KPED, helping ensure smooth, efficient, and well-organised operations.

The role is primarily based at Melbourne House, Strand Campus, and includes occasional work outside normal hours, managed through flexible working.

• Experience in administration, office support, or events coordination.
• Experience using technical systems and digital tools, with a confident approach to learning new technologies.
• Strong organisational skills with excellent attention to detail.
• Excellent interpersonal and customer service skills, able to build positive relationships with diverse stakeholders.
• Calm under pressure, adaptable, and proactive in resolving operational challenges.
• Experience coordinating meetings, logistics, and documentation.
• Ability to act as Duty Manager or provide operational support during events.
• Flexibility to work occasional out-of-hours shifts.