Operations & Executive Support Manager

Posted 1 hour 34 minutes ago by Youth Leads UK

Permanent
Full Time
Executive Jobs
Not Specified, United Kingdom
Job Description

As our Operations & Executive Support Manager, you ll play a pivotal role in keeping the organisation running smoothly. You ll work at the heart of our Corporate Function, ensuring our systems, people, and processes are efficient and aligned with our mission. There is no line management initially but if the team grows, we will discuss this with you.

Reporting directly to the CEO, you ll provide both operational leadership and executive support - helping the CEO and wider team stay focused on impact. You ll also work with our Head of Programmes to ensure coordination across the charity.

This role would suit you if you re highly organised, proactive, and thrive in a fast-paced environment where no two days are the same. You might currently be an Operations Officer, Senior Administrator, or Project Manager, ready to step up into a broader, more strategic role.

JOB DETAILS

  • Job Title - Operations & Executive Support Manager
  • Responsible to - Chief Executive Officer
  • Salary - Between £29,500 & £31,000 depending on experience
  • Contract - Full-Time (38 hours per week) - From time to time, you may be required to work some evenings and weekends. These are usually communicated well in advance. We expect team members to work from the office at least three days per week, but we offer flexibility to balance this with remote working. This is a one-year fixed-term contract, with the likelihood of renewal subject to funding availability.
  • Closing date - 14 December 2025

WHAT YOU LL BE DOING

1. Operational Coordination (40%)

  • Oversee day-to-day organisational operations, systems, and processes.

  • Maintain and improve internal systems & processes (task & project management).

  • Manage supplier relationships (insurance, IT, HR, utilities, etc.).

  • Support programme quality assurance by collating data and reviewing reports.

  • Lead internal projects to improve efficiency and staff experience.

2. Executive Support (25%)

  • Provide comprehensive diary management for the CEO and organisation-wide initiatives.

  • Prepare briefings, reports, and presentation materials when required.

  • Support the CEO with governance papers, communications, and meeting follow-up.

  • Represent the CEO in communications with stakeholders as required.

3. People & Culture (20%)

  • Coordinate HR administration, recruitment logistics, and onboarding.

  • Support the delivery of wellbeing and culture initiatives.

  • Plan internal events, training sessions, and away days.

  • Maintain accurate staff records and support internal communications.

4. Governance & Strategy Support (15%)

  • Prepare and circulate Board and sub-committee papers.

  • Maintain organisational policies and compliance registers.

  • Monitor progress against operational plans and key performance measures.

  • Support internal and external reporting requirements (funders, trustees, etc.).

KNOWLEDGE AND SKILLS REQUIRED

Essential

  • Experience in operations, project management, or executive support.

  • Excellent organisation and time management skills.

  • Strong written and verbal communication.

  • Understanding of governance and charity operations.

  • Proficiency in digital tools (e.g. Asana, Google Workspace, HR/CRM systems).

  • Excellent communication and influencing skills, with experience engaging confidently with senior stakeholders, funders, and partners.

  • Proven ability to oversee multiple projects, and ensure timely delivery of outcomes.

Desirable

  • Experience in the charity, youth, or public policy sectors.

  • Knowledge of safeguarding or quality assurance processes.

  • Experience of monitoring, evaluation, and reporting on programme impact.

  • Ability to analyse and present data clearly.

We value potential over perfection. If you re missing one or two of the above skills, don t worry, as most can be learnt.

ORGANISATIONAL INFORMATION

Youth Leads UK has a small yet mighty team, so you may be required to take on other duties and responsibilities from time to time.

All staff are expected to:

  • Adhere to the policies and procedures in the Youth Leads UK staff policy handbook.

  • Maintain confidentiality at all times in line with organisational policies.

  • Successfully complete an enhanced DBS check and provide two independent references before appointment.

  • Actively promote an inclusive and diverse culture within the organisation.

The post holder must have confirmation of eligibility to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed).

HOW TO APPLY

There are several routes and stages to apply for this role.

Stage 1 - Application (by 14 December 2025)

  • Apply via Charity Jobs , submitting a CV (no more than two sides of A4) and a covering letter explaining why you re the ideal candidate.

Stage 2 - Video Screening (by 20 December 2025)

  • If we think there s a match based on your application, we ll invite you to a short video interview consisting of up to three questions, with a two-minute limit for each answer.

  • Please note that we ll be screening applications as they come in, which means the earlier you apply, the more time you ll have to prepare for each stage.

Stage 3 - Final Interview (early January 2026)

  • If we think there s a match following your application and video screening, we ll invite you to an in-person interview at our offices in MediaCity, Salford.

  • Interviews are currently scheduled for 5 & 6 January 2026. If these dates are difficult for you, please let us know by contacting us.

The closing date for Stage 1 applications is 23:00 on 14 December 2025