Operations Administrator

The Ear Institute has circa 75 staff located in a multi-disciplinary facility dedicated to understanding the mechanisms of hearing and the causes of deafness. The Institute together with its partner, the Royal National Throat, Nose and Ear Hospital (RNTNEH), is a major national and international centre for specialist training and research, hosting a National Institute for Health Research (NIHR) Biomedical Research Centre (BRC) Theme in 'Deafness and Hearing Problems'. A RAND analysis of highly-cited publications ranked UCL No.1 in England for both 'Deafness and Hearing' and for 'Audiology and Speech & Language Pathology'.

Training the next generation of auditory scientists is a priority at the Ear Institute. The Institute offers a BSc in Audiology and range of Master's-level programmes, as well as short courses for students and health-care professionals. It also hosts three-and four-year PhD programmes in a wide range of basic and clinical disciplines, including genetics, cell and molecular biology, auditory neuroscience and human auditory function.

We are looking for a proactive and highly organised Operations Administrator to join the Ear Institute's Professional Services team. This varied role is central to ensuring the smooth day-to-day running of the Institute, supporting building management, operations, facilities, and internal events.

You will act as the lead administrative contact for UCL maintenance staff and contractors to maintain a safe, efficient, and welcoming environment.

You will also act as a key point of contact for staff and visitors, coordinating meetings and committees, managing office and space requirements, and supporting a range of operational activities. The role also involves organising internal events and providing on-the-day support.

This is an excellent opportunity to contribute to a dynamic, world-leading research and teaching environment while developing a broad skill set across operations, administration, and event delivery.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

About you

You will be an organised and detail-oriented administrator with experience working in a fast-paced, deadline-driven environment. You will have excellent communication and interpersonal skills, you enjoy building effective working relationships with a wide range of stakeholders.

With strong organisational and time-management abilities, you will be able to juggle multiple priorities while maintaining accuracy and high standards. You will be a proactive, flexible, and solutions-focused, with a positive, can-do attitude.

You will bring experience in administrative support, including facilities and building-related responsibilities, committee servicing, and event organisation. Confidence using Microsoft Office and a willingness to learn new systems are essential, along with the ability to work independently and as part of a team.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme:Staff Support Service

Our commitment to Equality, Diversity and Inclusion

As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department holds an Athena SWAN Silver award, in recognition of our commitment and demonstrable impact in advancing gender equality.