Operations - Import Customs Clearance Coordinator

Posted 5 days 17 hours ago by DHL Germany

Permanent
Full Time
Other
London, Croydon, United Kingdom, CR0 0
Job Description
Overview

JOB TITLE - Operations - Import Customs Clearance Coordinator

DEPARTMENT - GBO (Customs Clearance)

REPORTS TO - Team Lead

JOB PURPOSE:

In this position you will be required to assist in the efficient and effective keying of import customs entries, supporting post clearance activity in line with HMRC/internal requirements and subsequent admin on accounts. To gain and maintain a high level of knowledge and standard within our industry. Develop effective relationships with customers, service providers & other Hillebrand Gori offices and agents to meet the customers' needs. Additional duties and requirements relating to customs clearance activity may be applicable to meet business needs.

Responsibilities
  • Accurate input of order data via various in house and HMRC associated systems
  • General administration
  • Assisting colleagues in maintaining effectiveness of Customs data entry
  • Dealing with telephone and email queries
  • Customs import declarations covering movements for Excise cargo, adjacent products and occasional general cargo
  • Ensure HMRC regulations and processes are upheld, alongside our internal code of conduct and compliance regulations
  • Monitoring of guarantees and closure of associated documents alongside HMRC and clients.
  • Analyse and assist with solving operational problems and provide guidance to customers and colleagues as and when required
ADDITIONAL RESPONSIBILITIES
  • The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate.
MANAGERIAL RESPONSIBILITIES
  • None
KEY CONTACTS

Internal staff

  • Suppliers
  • Customers
SPECIAL WORKING CONDITIONS
  • None
PERFORMANCE INDICATORS
  • As per objectives defined within our in-house system: CHRIS (Cross-divisional Human Resource Information System)
BUDGET RESPONSIBILITY
  • None
Working Hours
  • Mon-Fri 09:00 - 17:30 (60 Min Lunch Break) may be requested as and when to work an earlier / later shift to cover holidays and workloads
  • Cover out of office hours callout when required
  • Additional hours as and when required
COMPETENCIES FOR THE ROLE
  • Knowledge of GB Import customs clearance formalities and associated computer systems
  • Knowledge on the CDS (Customs Declaration System), HMRC system
PERSONAL SKILLS
  • Excellent planning and organisational skills
  • Excellent communication skills
  • Self-motivated and able to work without supervision
  • Experienced team player
  • Able to work under pressure
  • Enthusiastic and driven to achieve targets and objectives
  • Excellent customer service skills
LANGUAGE SKILLS
  • Excellent verbal & written English
COMPUTER SKILLS
  • General computer skills, Inc. Excel
EDUCATION/QUALIFICATIONS
  • Good standard of general education
PROFESSIONAL EXPERIENCE / SKILLS
  • Experience in Excise clearance requirements
  • experience in import customs formalities
JOB REFERENCE NUMBER
  • GBO-OPS(JD)
DATE LAST UPDATED
  • 09.2025