Operational Support Officer

Plymouth Combined & Plymouth Magistrates - Operational Support Officer

Operational Support Officer - HMCTS

Location: Plymouth Combined with travel to Plymouth Magistrates Court

Pay: £12.86 per hour for first 12 weeks increasing to £13.25

Temp: 3 months / possibility of Extension

Start: ASAP (clearance dependant)

Are you organised, detail-oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Plymouth. This role offers a meaningful opportunity to contribute to the smooth running of court operations and assist users through a range of administrative and customer service tasks.

What you'll be doing:

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
• Providing support and guidance to users and stakeholders via face to face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
• Processing work according to standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
• Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
• Providing judicial support such as diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to engage effectively with a diverse range of users.
• Ability to follow procedures accurately and handle sensitive information securely.
• Proactive approach to problem solving and risk awareness.
• Experience in customer service or administrative roles is desirable.
• Knowledge of court or legal processes is a plus but not essential.

This is a fantastic opportunity to join a dedicated team supporting the justice system. If you're committed to delivering excellent service and making a difference, we'd love to hear from you!

Equal Opportunities

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.