Operational Support Officer

Administrator - Rugeley (WS15 2FX)

Location: Fully onsite

Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours per week)

Pay Rate: £12.86 to £13.25 per hour in the thirteenth working week

Duration: Six months (possibility of extension)

Key Responsibilities

• Creating, updating, and maintaining records using internal systems and Microsoft Excel
• Communicating with customers by telephone, email, post, and occasionally face-to-face
• Reviewing information from various sources and making informed, evidence-based decisions
• Preparing, printing, and dispatching court orders and official documentation
• Supporting the wider team with administrative tasks as required
• Some financial tasks will be required

What We're Looking For

• Excellent communication skills, both written and verbal
• Strong customer service experience and confidence handling challenging conversations
• Good working knowledge of Microsoft Word, Excel, Outlook, and Teams
• High level of accuracy and attention to detail
• Ability to prioritise workload and meet deadlines
• Strong organisational skills and a proactive attitude
• Ability to work independently and as part of a team

Requirements

• Standard DBS check and three years of employment references

Brook Street is proud to support the Armed Forces Covenant and will guarantee interview to all veterans or spouses/partners of military personnel who meet the essential criteria for the vacancy.