Operational Support Officer

Proud to serve. Proud to keep justice going.

Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life changing justice.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court/tribunal users, which could include members of the Judiciary and the legal profession.

On completion you will be expected to:

• Produce accurate court outcomes, interpreting the information required on a court file.
• Check and verify documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collect and assemble information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicate with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations.
• Prepare papers and files for court, tribunals, hearings and meetings.
• Create and update records on our in house computer system and perform data input.

Your skills and experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask while working in a fast paced environment.
• Good written and verbal communication skills.
• IT proficiency with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

Contracted Hours

The appointed candidate will be required to work five days within a six day working week. Saturday attendance is mandatory, with an alternative day off during the week to be scheduled in accordance with business requirements. The role also includes participation in a Bank Holiday rota.