Operational Support Officer

Overview

Operational Support Officer

Location: Wakefield

Pay: £12.86 per hour rising to £13.25 per hour after 12 weeks in assignment

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday to Friday)

About the Role

We are currently recruiting for an Operational Support Officer to join a busy and rewarding public sector environment supporting the delivery of justice across England and Wales.

This is a varied and busy role where you'll be helping court and tribunal users, supporting hearings, and ensuring services run smoothly day to day. You'll work closely with colleagues, judicial office holders, and partner agencies while providing excellent customer service to members of the public.

No two days are the same, making this an ideal opportunity for someone who enjoys problem-solving, working with people, and being part of a team that makes a real difference.

Responsibilities

• Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
• Handling face-to-face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
• Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
• Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
• Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
• Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
• Responding professionally to sensitive or challenging situations and escalating issues where appropriate

You may also support hearing room activity by assisting judicial office holders, preparing case materials, and ensuring hearings run smoothly on the day.

Qualifications

• Reliable
• Organised and able to manage a busy workload
• Confident communicating with a wide range of people
• Comfortable using Microsoft Office and digital systems
• Professional, resilient, and calm under pressure
• A strong team player with good attention to detail
• Passionate about delivering excellent customer service

Previous administration or public sector experience would be desirable but is not required.

Benefits

• A rewarding role supporting an essential public service
• Valuable experience within the justice system and Civil Service environment
• The opportunity to develop transferable administrative and operational skills
• Meaningful work that positively impacts communities and individuals

Additional information

Please note that due to the high volume of applications received, if you have not heard from us within 7-14 working days, please assume your application has been unsuccessful on this occasion.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.