Operational Support Officer

Posted 3 days 9 hours ago by Brook Street

Permanent
Full Time
Temporary Jobs
Hampshire, Aldershot, United Kingdom, GU111
Job Description
Overview
  • Full time 37 hrs per week
  • Monday - Friday
  • Long term Temporary ongoing role
  • Pay - £12.86-£13.25 per hour
  • Location - Aldershot
  • Start date - ASAP
Key Responsibilities
  • Administration
    • Preparing papers and files for court, tribunals, hearings and meetings.
    • Producing court/tribunal documents.
    • General photocopying and filing.
    • Creating and updating records on in-house computer system and data input.
    • Post opening and dispatch.
    • Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
    • Preparing meeting agenda, joining instructions, handouts etc.
  • Drafting
    • Standard letters and correspondence, minutes, notes, reports, submissions etc., according to guidelines and instructions.
  • Operations
    • Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
    • Assisting court users, supporting listing and rota management, checking files.
    • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc., including the use of chip and pin.
    • Handling counter (face to face), written and telephone enquiries.
    • To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
    • To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
    • To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles.
  • Processing casework
    • Including standard documentation and information, court orders, claims, fines and fees, legal aid.
    • Resulting courts accurately, interpreting accurately the information required on a court file.
    • To work to workload targets in terms of throughput and accuracy.
  • Checking and verifying
    • Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
    • Ensuring compliance and administration documentation meet quality standards.
    • Role holders may be required to cross check and validate work completed by