Operational Support Officer

Admin Officer - Swansea MOJ

Full time position (37 hours), Monday-Friday. Pay: £12.86 per hour for the first 12 weeks, rising to £13.25 thereafter. Temporary assignment of 6 months, on site only, start as soon as possible pending Enhanced DBS clearance.

What you'll be doing:

• Undertake all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assist users and stakeholders through face to face engagement, telephone calls, and correspondence in various formats.
• Provide clear, consistent information to users, including those with complex needs, to enable effective participation in justice processes.
• Use HMCTS service scripts and knowledge articles to direct users to relevant services and support.
• Support users through complaints procedures, offering immediate responses to prevent escalation and updating systems as required.
• Identify risks related to HMCTS buildings, inform the Senior Person on Site (SPoS), and provide immediate responses when necessary.
• Process work in line with standard operating procedures to meet performance targets and uphold service standards.
• Manage case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handle jury service tasks such as selection, deferrals, reassignments, attendance tracking, and processing expenses.
• Assist with listing and scheduling to optimise judicial time and respond to urgent matters.
• Provide judicial support including diary management and administrative assistance.
• Support enforcement activities like financial assessments, fine collection, and generating basic reports.
• Contribute to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring:

• Strong organisational skills and attention to detail.
• Excellent communication skills, with the ability to engage professionally across multiple contact methods.
• Ability to handle sensitive information with discretion.
• Experience in administrative support or customer service roles.
• Knowledge of health and safety procedures is desirable.
• Ability to work effectively under pressure and adapt to changing priorities.

Equal Employment Opportunity

Brook Street supports the Armed Forces Covenant and guarantees interviews for veterans or spouses/partners of military personnel who meet essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, we offer guaranteed interview opportunities to candidates with disabilities who meet essential criteria.