Operational Control Centre Coordinator

ROLE: Operational Control Centre Coordinator
SALARY: £30,372.08 per annum
LOCATION: Gatwick Airport

As a team of Operational Control Centre Coordinators, you provide 24/7 operational cover and oversight for International Removals, working with multi skilled colleagues you will coordinate movements from start to end of process to ensure efficiency and compliance.

Role Responsibilities

• Reviews timings against Key Performance Indicators (KPIs).
• As a team of Operational Coordinators provide 24/7 operational cover and oversight for International Removals.
• Assists in decision making on jobs, advising and instructing relevant parties accordingly.
• Monitors jobs in progress and provides a back-up/alternative solution for any issues or delays.
• First point of contact for customers, stakeholders and clients to answer queries and resolve issues.
• Correctly escalating and updating the Operational Control Manager of any incidents that may occur.

Person Specification

• High energy and personal resilience - a can-do approach.
• Excellent standard of verbal and written communication skills.
• Ability to see new and innovative ways of working.
• Personal skills such as negotiation, problem solving and the ability to build sound professional relationships.
• Ability to become security cleared via a Home Office Counter Terrorist Clearance (CTC) check.

What's in it for you?

• When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year.
• We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!