Operational Change Manager

Key Responsibilities

• Lead and manage business change activities across projects and programmes.
• Develop and implement change management strategies, plans, and interventions to support successful delivery and adoption.
• Conduct change impact assessments to identify how people, processes, systems, and ways of working will be affected.
• Work with stakeholders across the business to understand needs, concerns, and readiness for change.
• Build strong relationships with senior leaders, project managers, and business teams to ensure alignment and engagement.
• Design and deliver stakeholder engagement plans, communication plans, and adoption strategies.
• Support the development and coordination of training plans and user support materials.
• Identify change risks, resistance, and barriers to adoption, and develop mitigation plans.
• Monitor business readiness and adoption levels throughout the change lifecycle.
• Track and report on change progress, stakeholder engagement, and benefits realisation.
• Ensure change activities are integrated with project delivery plans and organisational objectives.
• Facilitate workshops, briefings, and feedback sessions to support understanding and engagement.
• Champion a people-focused approach to change and continuous improvement across the organisation.
• Support post implementation reviews to assess adoption, lessons learned, and ongoing improvement needs.

Skills & Competencies

• Knowledge of market connectivity solutions including ISO20022 MX, API, and SFTP.
• Initiative and innovative approach to solutions.
• Proven experience in a business change, organisational change, or transformation role.
• Experience supporting large scale change programmes, including process, technology, or operating model changes.
• Strong stakeholder management and influencing skills across all levels of an organisation.
• Excellent communication and interpersonal skills.
• Ability to assess change impacts and develop practical mitigation plans.
• Experience creating and delivering change management plans, communications, and engagement activities.
• Strong facilitation and workshop delivery skills.
• Ability to manage multiple priorities in a fast paced environment.
• Analytical mindset with the ability to interpret feedback, risks, and adoption metrics.
• Good understanding of project and programme environments.