Operational Admin Manager

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide the Directorate Support Manager with comprehensive business support, focusing on the operational management of admin and clerical staff and the improvement of administrative processes. The Operational Admin Manager (OAM) will have day to day management responsibility for a range of administrative staff within the directorate.

In this key role, you will:

• Develop a range of performance measures to manage the quality and efficiency of administrative support.
• Develop administrative policies and ensure that standard processes are being implemented effectively by administrative staff (eg management of case records, booking and scheduling of in-patient procedures etc.)
• Develop measures that identify process failures (eg clinic cancellations, delays to production of discharge letters) and use the information to lead process improvement work with administrative and clinical staff
• Support the day to day management of clinical work between secretaries so that equitable standards are achieved across clinical specialities (eg aiming for letter turnaround within 48 hours)

What You'll Bring

• Education standards are to degree level or equivalent (ie HND plus 5 years of experience involving the delivery and improvement of clinical administrative services)
• Minimum of 5 years extensive NHS experience
• Detailed knowledge of the business management of NHS activities, including finance and Standing Financial Instructions, clinical guidelines and national targets
• Demonstrate the ability to produce formal business reports which may incorporate complex data analysis.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another.

Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children's settings.

For informal discussion, please contact Lynda Howieson, Service Support Manager on

If you have any questions about the recruitment process or require support with your application, contact Nicole Hetherington, Recruitment Administrator on