Onsite Team Manager

Reed Talent Solutions deliver bespoke recruitment services to a wide range of clients from all industries across the UK!

We are seeking a dynamic, customer service orientated manager to oversee operational delivery across our onsite teams nationwide as well as the next stage of development on this prestigious account, taking accountability for our strategic objectives. Working as part of a collaborative and engaged team, you will take a key role in achieving client and candidate satisfaction, whilst leading delivery and supporting your team's progression and development.

As an Onsite Delivery Manager, you will manage a team of Onsite Planning Executives, ensuring that all fulfilment and administrative tasks associated with our contractual obligations are completed to the required standard. You will engage closely with the wider Operations and Account Management teams to share information and actions to ensure that customer requirements are delivered.

Please note this role is a full-time position (40 hours per week) working Monday-Friday 05:30-14:30.

This role will require travelling to key locations for the business.

Your key duties will include:

• Team management

• Delivering service excellence

• Stakeholder management and engagement

• Working closely with our internal Reed teams

Our ideal candidate will have experience of working within a recruitment environment and will have had previously had responsibility for the management and development of teams, ideally within an onsite team environment. You will be passionate about delivering first class customer service and be able to demonstrate effective leadership skills with the ability to coach and develop your team and drive the right behaviours to build a high-performance culture.

Experience and attributes required:

• Recruitment experience ideally gained from either an MSP/RPO/Staff bank

• People management, training and development

• Effective management and prioritisation of workload

• Delivery of exceptional service that meets customer SLAs and deadlines

• Relationship management of both internal and external stakeholders at all levels

• Achievement of customer and worker satisfaction targets

• Accountability for team outputs and delivering to performance objectives

Overall, you will have a keen eye for detail, a confident and professional manner, the ability to work to deadlines and excellent communication skills. You will encourage the same behaviours in your team and be able to identify high performers while supporting and coaching team members who require assistance.