Onsite Incident Response Liaison

Amey is seeking a Permanent Customer Incident Liaison Agent to join our NMC South West account in Polmadie. This on-site role involves frontline incident response coordination across a 42-hour week with 4 on/4 off shifts. The salary is competitive and discussed at interview.

You will deploy Incident Response resources, liaise with clients for accurate journey times, raise/close Operational Instructions, and manage complaints and inquiries while covering Winter Service duties when needed.