Onsite Depot Engineer-Cambridge, MA

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At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Ability to navigate a ticketing system to obtain assigned workload for the day.
• Ability to follow instructions within assigned tickets and according to documented processes.
• Update ticketing system regularly with build progress, delays, and asset assignments as per documented process.
• Configure endpoints according to documented processes for onboarding and replacement requests.
• Review all completed builds per quality control process to ensure the build matches expected outcome.
• Collect equipment for offboarding and legacy replacement returns.
• Receive new equipment from vendors.
• Process equipment (assets and peripherals) into asset management system.
• Identify if equipment already exists in asset management system.
• Perform "shell check" to determine if warranty repair is required.
• Coordinate necessary warranty repairs with appropriate manufacturer.
• Add/update status of equipment in asset management system.
• Enforce best inventory management practices.
• Ensure all equipment is labeled and stocked properly.
• Ensure all equipment can be easily located.
• Coordinate all incoming/outgoing equipment moves to ensure inventory accuracy.
• Perform routine cycle counts of available inventory.
• Perform wall to wall inventory audits as needed.
• Identify and correct inventory record mismatches.
• Assist and backup Onsite Support Technicians as needed.

Skills, Education, & Experience

• High school diploma - some college a plus.
• Ability to lift up to 50 lbs.
• Previous experience with asset management a plus.
• Previous experience in a hardware repair depot/on-site support role a plus.
• Strong verbal communication skills - ability to communicate clearly with end users.
• Strong written communication skills - ability to provide clear and concise updates to tickets in a professional tone.
• Familiarity with Microsoft office suite, specifically Excel spreadsheets.
• Ability to understand and follow process documentation.
• Strong attention to detail.
• Life insurance/LTD
• Discretionary PTO

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.