Online Operations Manager - Customer Experience & Delivery

A major UK retailer in Gravesend is seeking an experienced Online Manager to lead their online picking and delivery team. This role requires excellent customer service skills and the ability to manage a large team effectively. Responsibilities include ensuring seamless operations, coaching team members, and collaborating with store managers. The ideal candidate has a background in operational leadership in a fast-paced environment and has a proven track record of meeting performance indicators. A commitment to delivering a positive shopping experience is essential.