Onboarding Coordinator

Sunderland, UK

Permanent

Full time

Date posted: June 17, 2026 - Date closes: July 01, 2026

Overview

Be part of a movement changing lives! As the UK's leading medical cannabis clinic, Curaleaf Clinic is growing fast - and we're looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.

This role is full time, based on site at our Sunderland office.

About the Role

As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.

Duties

• Answering patient queries via telephone and email
• Chasing further information required from both patients and medical professionals
• Scheduling patient appointments and handling payment for these

About You

Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:

• A professional written and verbal communication style
• Strong accuracy and organisational skills
• A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
• The ability to retain close attention to detail and an even work flow in all situations
• Minimum grade C GCSE in English & Maths or equivalent